Privacy Policy
This Privacy Policy outlines how Propertalks (“we,” “us,” or “our”) collects, processes, and protects your personal data when you use our website, propertalks.com, and associated services. Your privacy is of paramount importance to us, and we are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Commitment to Privacy and Data Protection
At Propertalks, we are fully committed to safeguarding your privacy. We understand the importance of protecting personal data and strive to maintain the highest standards of data security, transparency, and compliance with global privacy regulations. This Policy articulates our data practices and explains your rights with respect to the collection and use of your personal information.
2. Scope of this Policy and Data Controller Role
This Privacy Policy applies to all personal data collected and processed by Propertalks through our website, propertalks.com, and any related communications or transactions. For the purposes of the GDPR, Propertalks is the “Data Controller,” responsible for determining the purposes and means by which your personal data is processed. Where applicable under the CCPA, we act as the “Business” with respect to users that are California residents.
3. Categories of Data We Process
We collect and process the following categories of information:
a) Usage Data
Includes information about how users interact with propertalks.com, such as browser type, IP address, device information, access times, referring websites, pages viewed, time spent on pages, and diagnostic data.
b) Account Data
Includes names, addresses, phone numbers, email addresses, and other information provided during account creation or while using our services.
c) Profile Data
Encompasses data generated as you interact with us, such as saved property preferences, search history, behavioral data, purchase history, and review activity.
d) Communication Data
Includes records of correspondence with us, such as queries sent to our support team, chat messages, emails, and feedback submitted through forms or surveys.
e) Technical Data
Covers information about the device and software used to access our services, including operating system, application version, language settings, and system configurations.
f) Transaction Data
Includes payment-related details, billing addresses, transaction identifiers, and property delivery or booking information.
g) Preference Data
Comprises marketing preferences you indicate, opt-in/opt-out decisions, newsletter subscriptions, and expressed interests in certain properties or services.
4. Legal Bases for Processing
We process personal data based on one or more of the following legal grounds, as outlined under the GDPR:
– Contractual Necessity: Where processing is required to deliver our services or fulfill contractual obligations;
– Consent: Where you have given explicit permission, especially for marketing communications;
– Legitimate Interests: Where processing is necessary for our business operations and does not override your privacy rights, such as improving user experience or detecting fraud;
– Legal Obligations: When we are required to process data to comply with applicable laws or lawful orders.
California residents may also have additional rights under the CCPA, as outlined in Section 5.
5. Your Rights
If you are located in the European Economic Area (EEA), United Kingdom (UK), or California, you have specific data protection rights:
a) Right of Access
You may request access to your personal data and obtain a copy of the information we hold about you.
b) Right to Rectification
You may request correction of inaccurate or incomplete data.
c) Right to Erasure (“Right to be Forgotten”)
You may request deletion of your data, subject to certain legal conditions.
d) Right to Restrict Processing
You can request the restriction of processing where applicable under the GDPR.
e) Right to Data Portability
You have the right to receive your personal data in a machine-readable format and to transmit that data to another controller.
f) Right to Opt-Out (CCPA)
California consumers have the right to opt out of the sale or sharing of personal information.
g) Right Against Discrimination for Exercising Rights (CCPA)
We will not discriminate against you for exercising your lawful data protection rights.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We take data security seriously and employ a range of technical and organizational measures designed to protect your information against unauthorized access, accidental loss, destruction, misuse, or alteration, including but not limited to:
– SSL/TLS encryption for data transmission
– Access controls and authentication
– Regular system backups and disaster recovery protocols
– Staff training and strict internal data handling policies
7. International Data Transfers
Personal data may be processed outside the country in which you reside, including in jurisdictions that may not provide the same level of data protection. Where such international transfers occur, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or other legally approved mechanisms, to ensure the protection of your information.
8. Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:
– Usage and Technical Data: up to 12 months
– Account and Profile Data: for the duration of your account and up to 6 years thereafter
– Communication and Transaction Data: up to 7 years, as required by legal or regulatory authorities
– Preference and Marketing Data: until you withdraw consent or request deletion
Data may be anonymized and retained in aggregate form for research or analytical purposes beyond these timeframes.
9. Cookie Policy
Our website, propertalks.com, uses cookies to optimize user experience, personalize content, and gather analytics. Cookies may include:
– Essential Cookies: Necessary for site functionality
– Functional Cookies: Enhance usability and site features
– Analytics Cookies: Help us understand user behavior and improve our services (e.g., Google Analytics)
– Performance Cookies: Monitor site performance and loading speed
These cookies may be first-party or third-party and are subject to your preferences as per applicable laws.
10. Cookie Management and Legal Compliance
Upon visiting propertalks.com, users are presented with a cookie consent banner in compliance with GDPR and CCPA. You may manage your cookie preferences anytime via the “Cookie Settings” link found in the footer of our website. Additionally:
– Under GDPR, users have the right to refuse non-essential cookies
– California residents can opt out of tracking via the “Do Not Sell or Share My Personal Information” link, where applicable
11. Children’s Privacy
Our services are not directed at, and we do not knowingly collect personal data from, children under the age of 13. If we become aware that we have inadvertently collected data from a child without appropriate parental consent, we will take prompt steps to delete such data.
12. Updates to this Policy
We reserve the right to amend this Privacy Policy to reflect changes in technology, legal requirements, or our business practices. When updates are made, we will revise the content on propertalks.com and may notify you via email or website banners, depending on the significance of the changes.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data privacy rights, please contact us at:
Email: [email protected]
Website: https://propertalks.com
We are committed to protecting your data and complying with applicable data privacy laws. We encourage you to reach out with any inquiry or concern relating to your personal information or our privacy practices.
